Dell Technologies
DIGITAL ENTITLEMENT LICENSING & PROVISIONING (DELP)
Sr. Digital Communications manager + UX Designer
Dell is the world's 3rd largest personal computer vendor by unit sales as of January, 2021 and 34th on the Fortune 500 currently. It is the largest supplier of PC monitors worldwide and the sixth-largest company in Texas by total revenue, according to Fortune magazine. Dell Technologies is focused on data storage, information security, virtualization, analytics, and cloud computing.
Technical Writing:
Writes, edits, and proofs hardcopy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, and online help systems.
Ensures all deliverables are technically and mechanically accurate. Collaborates with department team members, engineering, marketing, services, legal, regulatory, and others to develop content for standard documentation sets, software, and special initiatives inline with the development cycle.
Creates and manages document schedules, content management, and information architecture.
Maintains content, tools, application access, account administration, and workflow administration.
Trains outside business groups as needed on tools, applications, reporting, and content workflow needs.
Defines, ratifies, documents and monitors Dell documentation management processes and procedures to comply with ISO and internal quality standards.
Shapes and communicates key messages that effectively convey the initiatives, strategy, and the value of the portfolio.
Comprehension, research, and editing Skills – extensively reads through several high-level documentations.
Marketing:
Created and managed all content experience following brand and communication standards.
Examples: business outcomes, technical outcomes, and special initiatives documents for Digital Entitlement Licensing and Provisioning (DELP).
Introduced onboarding videos and PDFs.
Developed DELP’s first quarterly and yearly review and projections. (view here)
Wrote blog posts, newsletters, and impactful executive presentations for product lines.
Created fun email fliers and videos about team members around the world.
Defines processes for content modification, content globalization, content sensitivity, and content accessibility.
Ensures all are content and presentation accurate.
Global Team:
Collaborates across the DELP Experience team members, business, other stakeholders, and working cross-functionally to develop content on an ongoing basis.
Software:
Adobe Suite (Photoshop, Illustrator, Premiere Pro)
Canva
Microsoft Teams